Returns Policy
Shi'dor LLC offers a 14 day return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
We will reserve the right to request for pictures in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
IMPORTANT, please note:
• DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
• SALE ITEMS
• SPECIAL PRICE/DISCOUNTED PRICE ITEMS
• COSTUMES
• CLEARANCE ITEMS
• DOOR BUSTERS
• ACCESSORIES
• ANY ITEMS PRICED AT $12.99 AND UNDER.
Return Procedure
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to shidor@mail.com. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 551 NE 164 St. Miami, FL 33162.
Return Disclaimer
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Shi'dor LLC will NOT be responsible for any Custom tax/duties cost and fees. To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Shi'dor LLC reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will follow our return policy.
Shipping Policy
Shipping Address and Handling Charges
Shidor.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1. USPS Ship by Weight (2-3 business days for delivery, once package leaves our warehouse).
2. Free US Ground Shipping for orders over $100 (5 to 7 business days for delivery, once package leaves our warehouse, for deliveries to US 48 continental states) with the use of coupon code FREESHIP (cannot be combined with other offers).
3. Fed Ex & International Shipping (Please read our chart below).
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
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The Bahamas |
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Canada |
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Local Zone (Miami) |
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United Kingdom |
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United States |
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West Indies |
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Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Shidor.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.